These whole crappy bad luck days began this past Friday. Nat decided he wanted to change cell phone carriers. His Roger’s yearly plan was charging him by the dollar amount and not by the minute – ergo he was losing money from his account faster than he was using it. He found that Telus has a yearly plan that went by the minute and it made more sense to change over now when his Roger’s plan was down to $8.00.
An added note:- In October of 2016 Nat updated his old Nokia unlocked phone to a new SKY unlocked phone from Staples. After checking them out at the store, we ordered one online a few days later.
Friday afternoon, we decided to go to Telus to sign up as the Roger’s plan was now down to $8.00 and wouldn’t be renewed until June of this year. We’d be out of minutes long before that and it was going to cost us extra. We drove to Niagara Square, found the Telus Store, signed up for their new yearly plan, had SIM card inserted, and were now ready to go, or so we thought.
Saturday, as usual, I started doing laundry and in order to prepare for my upcoming Cataract Surgery we headed down to WalMart to buy some collapsible headphones for Nat. He was going to stay with me at the hospital for over the 3 hours it was going to take – waiting, eye drops, waiting, eye drops, surgery, waiting, eye drops and then hopefully home. While waiting, Nat could listen to his music on his iPod Mini and hang around the front lobby to pass the time. When we returned home, Nat decided to put the new Telus SIM card into the old Nokia phone, thinking he might like a change. The damn Cell wasn’t accepting the new SIM card no matter what he tried. AND THEN, when he went to put the card BACK into the NEW SKY phone, the card wasn’t working there either. What in hell happened!!!!
Not being too sure exactly what was going wrong and discovering that the battery charge wasn’t staying where it should have, we checked and re-checked online for a possible new battery but to no avail. Soon found out you have to return to the Cell Phone maker for such a thing. We continued putting the SIM card back and forth into each cell phone and nothing was happening. Total frustration was now setting in, and it didn’t help at all that everything connected with cell phones goes completely over my head. I have no idea what anyone is talking about when it comes to plans, the inner workings of a cell and get very touchy when it comes to such things. Everything was just fine before dear hubby decided to play around with this stuff. After several “discussions” between the two of us we left things alone until the next day. It was now getting a little heated in this little home of ours!!
Sunday morning the SKY cell battery was at 100% and by noon was down to less than 50%. Nat was now worried why the Telus SIM card was no longer working and what the hell was going on with the phone. That afternoon, we had no choice but to return to the Telus Store at The Square to hopefully get the SIM card re-inserted. It was obvious we were doing something wrong. This is where we got totally perplexed with more frustration setting in.
The staff at the Telus store soon informed us:
(1) Roger’s had locked our Nokia phone to their network when we were using their service (the unlocked Nokia phone was “unlocked” only for certain carriers and once you use them they become permanently locked until you PAY a fee to unlock them!!!!);
(2) the new SKY phone definitely had something wrong with it as the staff checked the SIM card with their equipment and it was definitely working. We would have to return to Staples store to hand it in for new battery or repair.
(3) the new unlocked SKY phone should be unlocked for all carriers – as it was an international phone. Who knew!!!!!
So, like the good little consumers we are, we drove over to the Staples store across town and were immediately informed – they don’t carry the batteries nor do they do repairs. We would now have to call the SKY tech service to see what we should do. As the phone was still under warranty, we were told it shouldn’t really be a problem.
As we were returning home, we discovered the 4-way traffic lights were all out at Stevensville, downtown Ridgeway and beyond. The generator was also running as we pulled into the drive. Once inside not only was the hydro down, but so was the computer, TV and home phone lines. The generator was doing its job – we still had lights, heat, stove and fridge, etc. We just couldn’t watch TV or play on the computer. We were now really worried about what was going on in our lives. Somehow, somewhere, someone wanted us to suffer. We were totally shut off from the world. Not knowing, was driving me around the bend, so I decided to drive up to our local drug store until I tried to open the door and realized they were closed on Sundays. However, lucky me, the owner and his wife were in there doing work and Donnie let me in to find out what was going on. Yes, he had cell service, yes, he had TV (on Roger’s cable) and phone line service. He wasn’t, however, aware how big the outage was – all the way back to Stevensville. With that knowledge I returned home but we were still baffled as to why we had no TV, phone or computer. I couldn’t even get news from my Twitter account on my iPad – our internet was out. Now I’m a little scared!!
Around 4:00 pm the power came back on. HALLELUJAH!!!!! When all was said and done, the power outage had also affected Cogeco customers in this area – of which included US. The outage had lasted close to 4 hours and we were at least lucky enough to have a meal with a working stove.
Monday morning, all is back to normal – we think! I decided to call the toll-free tech number given to us by the staff at Staples. Not necessarily a fun call, as I had a hard time understanding this lady from Doral, Florida and she had a hard time understanding what I was trying to tell her. After quite a few minutes, we managed to straighten things out and were informed we would have to fill out a form she was going to email us, wrap up our SKY phone and return it to them for repair. Once receiving the form and printing it out, the fonts were so small I had to use a magnifying glass to read the damn thing. AND NO, it wasn’t just me, it was Nat, too!!
We packaged up the phone – I just happened to have the perfect box – included the form and with a $20.00 postage stamp the damn thing was on its way to sunny Florida. How nice for it!! The delivery will take 4-5 business days to get there and who the hell knows how long to get the damn thing back. So, as it stands now, Nat is without a cell phone for my surgery tomorrow, which isn’t really a big deal, but it’s become a part of his body and he’s lost without it. The security of it all, I suppose. We now sit and wait.
With everything else going on, it was about time I filed the GST/HST for the solar panels with is due the end of the month. With my eye surgery being done tomorrow, I felt it best to get it done beforehand. Everything went well, as usual, until it came time to submit my payment online through the Canadian Revenue Agency site, which is extremely handy. Every time I tried my debit card it was refused and told it wasn’t being accepted. I tried and tried over and over again – maybe my account number was wrong, maybe I had the wrong PIN number. Nope, everything was right at my end, but total frustration was again setting in, as I’ve done this from the beginning. I ended up calling the Bank of Montreal to inquire as to what was going on. I was informed that as we received new Tap ‘n Go” debit cards in April of 2016, and that they were with the good folks at MasterCard, the CRA had not been updated yet to accept these cards. Apparently all kinds of stores and services were on their list to be completed. More damn dumb luck!!!!
That’s the 3 – the old and new cell phones – the hydro – the debit card. I’ve got eye surgery tomorrow at 9:40 AM and not being a good early riser, things had better go really well, or there’ll be hell to pay and I wouldn’t want to be in Nat’s shoes if that happens.
Wanting to get this payment done, Nat and I drove to our local Bank of Montreal and paid the account there. Done at last.
There actually was one more thing – our Cogeco cable receiver. For several weeks now the receiver was cutting out for a few seconds but only on recorded events. Plus the TV guide wouldn’t load very quickly. We’d get the names of a few shows and then a lot of “To Be Announced”. The only good thing about this was when I called the tech people at Cogeco they were great. The receiver only had to be reset at their end. Thank God for small mercies.
After my cataract surgery in the morning, I’m returning home, sticking half of my head into sand (have to keep the surgical eye clean, ya know!) and won’t be coming up for air until this month is over. It’s not been a good one and I’ll at least have until April 27th when I get my right eye done. God, here’s hoping the start of April will be a good one.